Chrysler is back!

"Your boy, BJR" (jerseyshoreben)
07/25/2017 at 12:48 • Filed to: None

Fresh headgaskets, piston rings, and rod bearings, the motor cleaned from inside out. Runs quiet as fuck now. All I can hear is the faint hum of the fan standing in front of it when it’s idling.

The story: got the car in april from a Cadillac dealership, and got my first oil change from them about 2 weeks later. Went to a local lube place last weekend to get my oil changed, because they have amazing reviews from several friends and were cheap. They handed the car back to me and told me that they can’t get the oil filter cap off, the last person to do it torqued it too tight. So I called up the dealership and they said bring it to us, we will fix that and change your oil. Ok, it’s about $15 more and 40 mins away but I’ll get my car fixed and washed and get a filled tank out of it, so I went there. Took them about an hour and a half when all is said and done. I drive my car back to my gf’s parents house, 40 minutes from the dealer (we’re house sitting for them this week), and 2 blocks away from the house the car starts to REEK like burning oil. I pull into the driveway, open the hood, and see oil pouring out of the filter cap at a rather alarming rate. I turn the car off, and call my service advisor to tell him. I make it very clear I will use every outlet I have to put them on blast if they don’t make this right. He gives me a tow company to call, says they’ll take care of everything. Car gets towed back. I call back every hour on the hour yesterday to no avail. At 7, I get a call my car is ready, no charge for anything. I ask them the issue, they tell me the lube tech who did my oil change never replaced my filter cap’s O ring. Just took the old one off, and....yeah...car had less than 1/4 quart of oil when they tore it down. They had their best techs working on my car and my car only from 7am to 6pm. Car is good as new, if I have any issues they said they’ll tow it back down free of charge.

DISCUSSION (14)

random001 > Your boy, BJR
07/25/2017 at 12:56

That’s.....actually really good customer service, right there....

Takuro Spirit > Your boy, BJR
07/25/2017 at 12:58

Wow. Glad they stepped up and took care of it.

But did they cover it under powertrain warranty or take care of it out of thier pocket?

I personally would have demanded an extended warranty, or something in writing that states if anything ELSE were to fail due to the damage caused by running low on oil, or due to thier repairs that it’d be covered for at LEAST another 2 years/24k miles which is what Mopar replacement parts warranty covers.

Slant6 > Your boy, BJR
07/25/2017 at 12:59

This is like the happiest ending to an oil change story ever. Besides just getting oil changed and nothing going wrong.

diplodicus > Your boy, BJR
07/25/2017 at 13:07

So the 300 has no oil pressure gauge then?

jimz > Takuro Spirit
07/25/2017 at 13:08

there’s no way any of that would have been covered under the factory powertrain warranty. Dealer did it out of their own pocket; a good dealer cares about the customer satisfaction surveys the car companies send out.

Jcarr > Slant6
07/25/2017 at 13:12

Rule 34.

Your boy, BJR > diplodicus
07/25/2017 at 13:13

It does, but it’s behind a bunch of screens I usually have set to “fuel economy”

Takuro Spirit > jimz
07/25/2017 at 13:14

I’ve seen shadier things covered under factory warranty.

-Dealer service/parts employee since 2002

Your boy, BJR > random001
07/25/2017 at 13:19

Did they do the right thing? Yeah, but really good customer service would have been not fucking up my engine in the first place.

jimz > Takuro Spirit
07/25/2017 at 13:23

so have I; e.g. fixing an out of warranty car and submitting a claim against another (in-warranty) VIN. But IME* something like an engine rebuild would at least require calling into the STAR center for authorization. Besides, warranty fraud is one of the few things that can fast-track the cancellation of a dealer’s franchise.

(* I was a wrench in my younger days, and more recently have done warranty part triage/failure analysis for a couple of tier 1 suppliers.)

Takuro Spirit > jimz
07/25/2017 at 13:25

Not saying they did or didn’t, I was just curious.

Now if Ben were to supply me with the VIN number, I can check for certain...

random001 > Your boy, BJR
07/25/2017 at 13:31

Actually, I feel like not screwing up the engine is merely customer service. Good customer service is fixing it after the fact without give you a really hard time about it.

merged-5876237249235911857-hrw8uc > random001
07/25/2017 at 13:41

Mistakes happen, they made it right. Sounds like good customer service to me.

Now_looking_for_a_cheap_car > random001
07/25/2017 at 13:54

Agreed